INTRODUCTION
THIS DOCUMENT IS AN ELECTRONIC RECORD IN TERMS OF THE INFORMATION TECHNOLOGY ACT, 2000 AND RULES MADE THEREUNDER. THIS ELECTRONIC RECORD IS GENERATED BY A COMPUTER SYSTEM AND DOES NOT REQUIRE ANY PHYSICAL OR DIGITAL SIGNATURES.
THIS DOCUMENT IS PUBLISHED IN ACCORDANCE WITH THE PROVISIONS OF RULE 3 (1) OF THE INFORMATION TECHNOLOGY (INTERMEDIARY GUIDELINES AND DIGITAL MEDIA ETHICS CODE) RULES, 2021 THAT REQUIRES PUBLISHING THE RULES AND REGULATIONS, PRIVACY POLICY AND USER AGREEMENT FOR ACCESS OR USAGE OF THE APP/WEB.
This mobile application/website called 'POOJASADHNA' (“Platform”) is owned by Pooja Sadhana, a proprietorship concern having its registered address at 4/140, Vibhav Khand, Gomti Nagar, Lucknow - 226010 (hereinafter, referred to as “POOJASADHNA”, which expression shall, unless it be repugnant to the context thereof, be deemed to include its successors, affiliates, and permitted assigns).
Please read this end user license agreement (“EULA”) carefully, as it contains the terms and conditions governing your use of the Platform and any content such as text, data, information, software, graphics, audio, video or photographs that POOJASADHNA may make available through the Platform and any services that POOJASADHNA may provide through the Platform. In order to use the Platform, you must first agree to this EULA. By accessing, browsing or otherwise using the Platform, you are agreeing to this EULA and concluding a legally binding contract with POOJASADHNA. Please do not access or use the Platform if you do not agree with any of the terms provided herein or are unable to be bound by them. As a condition of your access to and use of the Platform, you hereby agree that you will comply with all Applicable Laws (defined hereinafter) and regulations when using the Platform.
POOJASADHNA reserves the right, at its sole discretion, to change, modify, add or remove portions of this EULA, at any time and will notify you at least once in a year, or whenever there is a change in this EULA (as the case may be), by email or by posting a conspicuous notice on the Platform. Your continued use of the Platform following the posting of changes shall be deemed to mean that you accept and agree to the revisions made to this EULA. As long as you comply with this EULA, POOJASADHNA grants you a personal, revocable, non-exclusive, non-transferable, non-sub-licensable, limited license to access and use the Platform.
The general terms of service contained in Section A herein govern your use of any of our services on the Platform and the information accessible on or through this Platform, on top of any other terms that apply to a specific service you are using (“General Terms”).
The specific terms of service contained in Section B herein govern your use of the astrology services provided on the Platform and the information accessible on or through such services (“Specific Terms of Astrology Services”).
The specific terms of service contained in Section C herein govern your use of the puja services and other allied services provided on the Platform and the information accessible on or through such services (“Specific Terms of Puja Services”).
For General Terms, please click here
For Specific Terms of Astrology Services, please click here
For Specific Terms of Puja Services, please click here
For the sake of clarity, EULA shall collectively refer to and mean General Terms, Specific Terms of Astrology Services and Specific Terms of Puja Services.
You should read this EULA and access and read all further linked information, if any, referred to in this EULA, as such information contains further terms and conditions that apply to you as a user of the Platform. Such linked information including but not limited to POOJASADHNA’s privacy policy (“Privacy Policy”) is hereby incorporated by reference into this EULA.
If you are unwilling or unable to be legally bound by this EULA, please do not use the Platform. You cannot accept this EULA if: (a) you are not lawfully entitled to use the Platform; or (b) if you are not of legal age to form a binding agreement with POOJASADHNA.
In this EULA, unless the context or meaning otherwise requires: (a) all capitalised words and expressions defined by inclusion in quotation and/or parenthesis anywhere in this EULA, have the same meanings as ascribed to such words and expressions; and (b) following words and expressions shall bear the meanings ascribed to them below:
“Applicable Law” shall mean and include all applicable Indian statutes, enactments, acts of the state legislature or parliament, laws, ordinances, rules, bye-laws, regulations, notifications, guidelines, directions, directives and orders of any governmental authority, statutory authority, and/or board, as may be applicable and in each case, any implementing regulation or interpretation issued thereunder including any successor law.
“Astrologer” shall mean a natural person who is qualified to perform services for POOJASADHNA's Users via. the Platform and is registered on the Platform to provide services.
“Astrology Services” shall have the meaning ascribed to it in Section B of this EULA.
“Person” means any natural person, limited or unlimited liability company, corporation, partnership (whether limited or unlimited), proprietorship, Hindu undivided family, trust, union, association, government or any agency or political subdivision thereof or any other entity that may be treated as a person under Applicable Law.
“Personal Information” shall mean and include any past, present, or future health, finance, family or any other information of a User which may be provided by the User to the Astrologer pursuant to the provision of the Astrology Services. Personal Information shall mean and include any information that may be used to identify an individual, including, but not limited to, the first and last names, date, time and place of birth, age, gender, birth star, gotra, nakshatra, sankalpa, which may be provided by the User to POOJASADHNA which shall be shared with the Priest pursuant to the provision of the Puja Services.
“Priest” shall mean a natural person who is appointed by the respective temple to perform services and in furtherance of the same, performs services for POOJASADHNA’s Users.
“Puja Services” shall have the meaning ascribed to it in Section C of this EULA.
“User” shall mean a person who desirous of availing the Astrology Services or Puja Services uses the Platform and/or registers on the Platform (as the case may be) in accordance with the terms contained herein.
“User Account” shall mean the online account exclusive to a User and is used by the User to avail Astrology Services or Puja Services through the Platform and is created in accordance with this EULA.
Use of the Platform is available only to natural persons who can enter into legally binding contracts under the Indian Contract Act, 1872. Persons who are incompetent to contract within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents and persons of unsound mind are not eligible to use the Platform. Any person under the age of 18 shall not register on the Platform and shall not transact on or use the Platform. If a minor wishes to use or transact on the Platform, such use or transaction may be made by the minor's legal guardian or parents on the Platform. Any minor accessing, using or transacting on the Platform in violation of this EULA shall be doing so at their own risk and POOJASADHNA shall not be responsible or liable for any activities or interactions of such minor on the Platform. POOJASADHNA reserves the right to terminate any person's membership and/or refuse to provide such person with access to the Platform if it is brought to the notice of POOJASADHNA or if POOJASADHNA discovers for itself that such person is not eligible to use the Platform.
In order to use the Platform, you must first agree to this EULA. You shall be deemed to have accepted this EULA by (a) clicking to accept this EULA, when prompted on the Platform; (b) logging onto the Platform by using the Login Credentials or such other credentials as may be communicated to you by POOJASADHNA from time to time; or (c) actually using the Platform, in which case, you understand and agree that POOJASADHNA will treat your use of the Platform as acceptance of the EULA from that point onwards.
The Platform allows only limited and restricted access to the Astrology Services and Puja Services for unregistered Users.
In order to use the Platform, you will have to create the User Account by signing up on the Platform which can be done by providing/using the following: (a) your cell phone number with password; or (b) email address with password; or (c) such other login credentials that are adopted by POOJASADHNA from time to time and duly intimated to you, for setting up a User Account on the Platform. Upon entering the required details, you may either receive a One Time Password (OTP) through email or Short Message Service (SMS) messages for the purpose of verification of your User Account or your User Account may be verified by such other auto verification process adopted by POOJASADHNA from time to time and duly intimated to you, and upon completion of verification, the User Account is created and is ready for use.
While signing-up on the Platform, you shall not:
POOJASADHNA cannot and will not be liable for any loss or damage arising from your failure to comply with this provision.
Once registered, in order to log into the User Account on the Platform, you will be required to provide the following: (a) the cell phone number with password; or (b) the email address with password; or (c) such other login credentials that are adopted by POOJASADHNA from time to time and duly intimated to you for logging into the User Account on the Platform, used at the time of signing-up (“Login Credentials”).
You shall be solely responsible for maintaining confidentiality of the Login Credentials, and you hereby accept responsibility for all activities on the User Account authenticated through the Login Credentials, whether authorized or not. You agree to keep Login Credentials confidential and secure, and you shall not give or make Login Credentials available, directly or indirectly, to any unauthorized individual. You acknowledge and agree that if you allow, whether through action or inaction, a person to gain access to the Login Credentials, with or without permission, you are authorizing that person to use the Platform through the User Account, and you shall be responsible for all actions that result from such access, even if you did not want the actions performed, and even if they are unauthorized or fraudulent. POOJASADHNA shall not be held liable in any manner whatsoever for lack of any such authorization whilst creating or using the User Account.
POOJASADHNA cannot and will not be liable for any loss or damage arising from or arising out of your use of the Platform, theft of the Login Credentials, use of the Login Credentials or release of the Login Credentials to a third party or your authorization to allow another person to access and use the Platform using the User Account.
In case of any misappropriation or unauthorised access of the User Account, you agree to communicate the same to POOJASADHNA immediately. You shall further ensure that you log in and exit/logout from the User Account at the end of each session or at the time indicated by POOJASADHNA. POOJASADHNA shall not be liable for any loss or damage arising from your failure to comply with this provision. You may be held liable for losses incurred by POOJASADHNA or User/visitor of the Platform due to authorised or unauthorised use of the User Account, as a result of your failure in keeping the Login Credentials confidential.
You agree that the information provided by you to POOJASADHNA, at all times (including during registration), will be true, accurate, up-to-date, and complete. You further agree that if you provide any information that is untrue, inaccurate, not up-to-date or incomplete or becomes untrue, inaccurate or incomplete or if POOJASADHNA has reasonable grounds to suspect that such information is untrue, inaccurate, not up-to-date, incomplete or not in accordance with this EULA, POOJASADHNA shall have the right to indefinitely suspend or terminate or block access to the User Account on the Platform and refuse to provide you access to the Platform. You are advised to use due caution when providing any information to POOJASADHNA accordingly.
You hereby by way of accepting this EULA consent to the receipt of communication from POOJASADHNA by way of in-app messages, Short Message Service (SMS) messages, WhatsApp, e-mails, promotional and marketing calls and newsletters. These messages, emails and calls could relate to your registration or the transactions that you carry out through the Platform and promotions that are undertaken by POOJASADHNA.
The Platform may contain links and interactive functionality interacting with the websites of third parties. POOJASADHNA is not responsible for and has no liability for the functionality, actions, inactions, privacy settings, privacy policies, terms, or content of any such websites. Before enabling any sharing functions to communicate with any such website or otherwise visiting any such website, POOJASADHNA strongly recommends that you review and understand the terms and conditions, privacy policies, settings, and information-sharing functions of each such third-party website.
You agree, undertake and covenant that, during the use of the Platform, you shall not host, display, upload, modify, publish, transmit, store, update or share any information that:
You hereby accept full responsibility for any consequences that may arise from your use of the Platform, and expressly agree and acknowledge than in no event and under no circumstances shall POOJASADHNA be held liable to you for any liabilities or damages resulting from or arising out of your use of the Platform. You shall not use anyone else's account at any time.
You agree and acknowledge that you shall not use the Platform for any illegal or unauthorized purpose/activities. You agree to comply with all Applicable Laws pertaining to your use of the Platform. You further agree and acknowledge that you shall use the services provided on the only for your personal use and not for business purposes.
POOJASADHNA shall have the right, but not the obligation, to monitor access to or use of the Platform to ensure your compliance with this EULA or Applicable Laws, at its sole discretion.
The Platform may allow you to post certain content, data or information belonging to you, such as reviewing and allowing you to share your experience and views about a particular Service provided on the Platform, and rate the Service, post your comments and reviews in relation to such services on the /or of an Astrologer on specific pages of the Platform, as well as submit/ post any suggestions, comments, questions or other information to POOJASADHNA using the Platform (collectively referred to User Content). Provided however that, before being published on the Platform, such User Content shall be reviewed by POOJASADHNA to ensure compliance with this EULA and Applicable Laws.
You, being the originator of the User Content, are responsible for the User Content that you upload, post, publish, transmit or otherwise make available on the Platform. You represent and covenant that you have obtained all relevant consents and approvals in order to post any User Content and shall not post any content relating to or owned by a third party for the promotion or sale of products/ services of such third party. You further represent that all such User Content will be in accordance with Applicable Laws. You acknowledge that POOJASADHNA does not endorse any User Content on the Platform and is not responsible or liable for any User Content. POOJASADHNA reserves the right to remove any third-party marketing material and disable access to the User Content on the Platform.
You hereby grant POOJASADHNA a perpetual, non-revocable, worldwide, royalty-free and sub-licensable right and license to use, copy, distribute, display, publish, transmit, make available, reproduce, modify, adapt the User Content and create derivate works of the User Content. You represent and warrant that you own or otherwise control all of the rights to the User Content that you post or that you otherwise provide on or through the Platform; and that, as at the date that the User Content is posted or submitted on the Platform: (a) the User Content is accurate; (b) use of the User Content you supply does not breach this EULA; and (c) that such User Content is lawful.
You further represent and warrant that the User Content shall not contain any offensive, libellous, derogatory, hateful or racially or ethnically objectionable language. Further, the User Content shall not contain anything that is obscene, pornographic, constitutes an “indecent representation of women” as provided in The Indecent Representation of Women (Prohibition) Act, 1986.
Except for User Content, all of the content and services and products provided on the Platform, including text, software, scripts, code, designs, graphics, photos and other content and the copyrights, trademarks, service marks, logos, trade names, and other intellectual and proprietary rights associated therewith (“IP”) is owned by POOJASADHNA or others (including without limitation, the third party service providers or Astrologers or temples, as applicable) that POOJASADHNA licenses such content from, and is protected by copyright, trademark, patent and other intellectual property laws.
You hereby acknowledge that the IP constitutes original works and has been developed, compiled, prepared, revised, selected, and arranged by POOJASADHNA and others through the application of methods and standards of judgment developed and applied through the expenditure of substantial time, effort, and money and constitutes valuable intellectual property of POOJASADHNA and such others. You thereby agree to protect the proprietary rights of POOJASADHNA during and after the term of this EULA. You may not selectively download portions of the Platform without retaining the copyright notices. You may download material from the Platform only for your own personal use and for no commercial purposes whatsoever.
You shall use the Platform strictly in accordance with this EULA, and shall not, directly or indirectly, (a) decompile, disassemble, reverse engineer, or attempt to derive the source code of, or in any manner decrypt, the Platform; (b) make any modification, adaptation or improvement, enhancement, translation or derivative work from the Platform; (c) violate any Applicable Laws, rules or regulations in connection with your access or use of the Platform; (d) remove or obscure any proprietary notice (including any notices of copyright or trademark) forming a part of the Platform; (e) use the Platform for any commercial or revenue generation endeavours, or other purposes for which it is not designed or intended; (f) distribute or transmit the Platform or other services; (g) use the Platform for any purpose not in accordance with this EULA; (h) use the Platform for creating a service or software that is directly or indirectly, competitive with the Platform or any services offered by POOJASADHNA whether via. the Platform or other websites/mobile applications associated with POOJASADHNA; or (i) derive any confidential information, processes, data or algorithms from the Platform.
Any infringement shall lead to appropriate legal proceedings against you at an appropriate forum for seeking all available remedies under Applicable Laws of the country.
POOJASADHNA reserves the right to:
Your User Account can be terminated at any time by:
Any balance amount remaining in the User Wallet automatically expires on the termination of the User Account for any reason.
The disclaimer of warranties, the limitation of liability, and the governing law provisions shall survive any termination of this EULA.
From time to time, POOJASADHNA may offer schemes and rewards to you for inviting new users to the Platform and for completing other activities as per the terms and conditions indicated by POOJASADHNA to you.
You represent and warrant that you have the full power and authority to enter into this EULA and to perform your obligations hereunder. You further represent that all information provided by you to POOJASADHNA is accurate and complete.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL POOJASADHNA, ITS DIRECTORS, EMPLOYEES, PARTNERS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (I) YOUR USE OR INABILITY TO USE THE PLATFORM; (II) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE PLATFORM; (III) ANY CONTENT OBTAINED FROM THE PLATFORM; OR (IV) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, WHETHER OR NOT POOJASADHNA HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.
YOUR USE OF THE PLATFORM IS AT YOUR SOLE RISK. THE PLATFORM IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. POOJASADHNA EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. POOJASADHNA DOES NOT WARRANT THAT (I) THE PLATFORM WILL MEET YOUR SPECIFIC REQUIREMENTS; (II) THE PLATFORM WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (III) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE PLATFORM WILL BE ACCURATE OR RELIABLE; (IV) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE PLATFORM WILL MEET YOUR EXPECTATIONS; AND (V) ANY ERRORS IN THE PLATFORM WILL BE CORRECTED.
You agree to defend, indemnify, and hold harmless POOJASADHNA, its affiliates, and their respective directors, officers, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees) arising from: (a) your use of and access to the Platform; (b) your violation of any term of this EULA; (c) your violation of any third-party right, including without limitation any copyright, property, or privacy right; or (d) any claim that your User Content caused damage to a third party. This defense and indemnification obligation will survive this EULA and your use of the Platform.
Please refer to our Privacy Policy available on the Platform for information on how we collect, use, and disclose information from our users. The Privacy Policy is incorporated by reference into this EULA.
You may not assign or transfer this EULA, by operation of law or otherwise, without POOJASADHNA's prior written consent. Any attempt by you to assign or transfer this EULA without such consent will be null and void. POOJASADHNA may freely assign or transfer this EULA without restriction. Subject to the foregoing, this EULA will bind and inure to the benefit of the parties, their successors, and permitted assigns.
This EULA shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall exclusively be in Lucknow, India. In the event of any dispute arising out of this EULA the same shall be settled by a binding arbitration conducted by a sole arbitrator, appointed jointly by both parties and governed by the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Lucknow, India.
These EULA, the Privacy Policy and other referenced material herein or on the Platform, are the entire agreement between you and POOJASADHNA with respect to the services offered on the Platform, and supersede all prior or contemporaneous communications and proposals (whether oral, written or electronic) between you and POOJASADHNA with respect thereto and govern your future relationship with POOJASADHNA. If any provision of this EULA is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this EULA will otherwise remain in full force and effect and enforceable. The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder.
In accordance with the Information Technology Act, 2000 and Rules made thereunder, the name and contact details of the Grievance Officer are provided below:
Name: Grievance Officer
Address: 4/140, Vibhav Khand, Gomti Nagar, Lucknow - 226010
Email: poojasadhna258@gmail.com
Phone: +91 8960033970
For registering your complaint, please write to the Grievance Officer at the above-mentioned email address in relation to any violation of this EULA or the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. The Grievance Officer shall redress the complaint in accordance with the provisions of the Information Technology Act, 2000 and Rules made thereunder.
If you have questions or concerns about this EULA, please contact POOJASADHNA at the following email address: poojasadhna258@gmail.com
You should read the General Terms which govern your general use of the Platform. Such General Terms including but not limited to the Privacy Policy are hereby incorporated by reference into this Specific Terms of Astrology Services.
The General Terms read with the Specific Terms of Astrology Services and any other agreement that you may enter into with POOJASADHNA shall define your relationship and mutual expectations while you use these Astrology Services on the Platform. In order to use the Astrology Services on the Platform, it shall be your responsibility to comply with both the General Terms, the Specific Terms of Astrology Services and any other agreement that you may enter into with POOJASADHNA.
Unless otherwise specified, all capitalised terms used herein shall have the meanings ascribed to them in the General Terms.
You, as a User, shall be entitled to use the Platform as a platform for (a) enabling discovery of Astrologers on the Platform; (b) facilitating interactions between the User and the selected Astrologers by booking personalized interactive time bound sessions with the Astrologers (collectively, “Sessions”); and (c) providing such other services as POOJASADHNA may deem fit from time to time (“Astrology Services”).
Discovery of Astrologers
You acknowledge and understand that POOJASADHNA does not endorse any Astrologer listed on the Platform or make any representations or warranties with respect to quality of the services provided by the Astrologers via. the Platform, and that the relevance algorithm for Astrologers on the Platform through which you, as a User, may book an appointment, is a fully automated system that lists the Astrologers. The details of the Astrologer's profile and information regarding the Astrologer's practice is provided by the respective Astrologer and displayed on an 'as is' basis on the Platform. These listings of Astrologers do not represent any fixed objective ranking or endorsement by POOJASADHNA. POOJASADHNA will not be liable for any change in the relevance of the Astrologers on search results, which may take place from time to time. You further acknowledge that the listing of Astrologers will be based on automated computation of the various factors including inputs made by the other Users including their comments and feedback. Such factors may change from time to time, in order to improve the listing algorithm. POOJASADHNA in no event will be held responsible for the accuracy and the relevance of the listing order of the Astrologers on the Platform.
Sessions with the Astrologers
Once an Astrologer is selected by you and a Session is booked via. the Platform, POOJASADHNA shall provide you access to consultations with Astrologers, in a manner it may deem fit. Should you choose to proceed with a transaction on the Platform with an Astrologer, except as expressly provided in this EULA, POOJASADHNA will not be a party to such interaction and take no liability arising from such interaction.
During a Session, you shall treat the Astrologer as you would have otherwise treated the Astrologer during a physical one-on-one session. You shall not transact with the Astrologer(s) directly at any point in time, except through the Platform or such other manner indicated by POOJASADHNA. Provided however that POOJASADHNA shall not be responsible for any interactions between yourself and the Astrologers outside the Platform.
During any Session, (i) you shall not share your personal, religious and/or moral views with the Astrologer; and (ii) you shall comply with this EULA and Applicable Laws and shall take utmost care in terms of the Astrology Services being availed.
You hereby undertake and warrant to contact the Astrologer only through the Platform and you shall not share or request from the Astrologer any personal contact details including phone number and/or email address or commit any act for contacting the Astrologer directly in any manner.
You hereby expressly grant permission to POOJASADHNA for recording such Sessions which shall be used for internal evaluation and audit purposes.
You agree and understand POOJASADHNA is not in the business of providing any advisory and/or consultation services and merely provides the platform for the same and the Astrologers shall remain solely liable for all and/or any advice, communication or consultation provided by the Astrologers to you and POOJASADHNA shall, in no way, be made responsible or liable for any defect, deficiency, inadequacy resulting from such advice, communication or consultation provided to you by any Astrologer. The responsibility for redressal of any complaints that you may have will always rest solely with the Astrologer. You further acknowledge and accept that POOJASADHNA shall not be liable for any claims for any losses or damages to you and/or the Astrologers and/or any other third party (as the case may be) in relation to the provision of advisory and/or consultation services provided by the Astrologers to you through the Platform.
You further agree and understand that (i) the advisory and/or consultation services provided by the Astrologers are solely for entertainment purposes and are not meant as a substitute for professional medical advice or treatment for specific medical conditions; (ii) the Astrologers do not have the expertise to provide you with any medical and/or financial advice; and (iii) the Platform shall not be used to provide any advice in relation to medical emergencies, or for any life-threatening decisions. Nothing on the Platform provided as part of this Service is intended to suggest a course of treatment for a particular User and the content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. The User should never disregard professional medical advice or treatment or delay seeking professional medical advice or treatment because of reliance placed on any content on the Platform or any advice provided by the Astrologers.
POOJASADHNA assumes no responsibility for accuracy and completeness of any information submitted by the Astrologer and made available to you on the Platform or otherwise during a Session. POOJASADHNA shall also not be liable for any errors in the information included in any communication between you and the Astrologer exchanged via. the Platform.
POOJASADHNA may, on a best efforts’ basis, mediate or resolve any issue that arises in relation to the provision of services to a User, in a manner it deems fit. Notwithstanding the foregoing, it is expressly clarified that the Astrologer shall at all times be responsible or liable for such advisory and/or consultation services provided to the Users through the Platform.
You are aware of the risks and accordingly accept the ensuing risks involved in procuring such services from the Astrologers.
You acknowledge, understand and agree that:
You agree that POOJASADHNA shall be entitled to revoke, cancel and expire your access to Platform if it comes to our notice that you are in violation of any of the terms of this EULA.
For the purpose of facilitating the transaction between the User and the Astrologers, POOJASADHNA has created a virtual wallet (“User Wallet”). The User will be required to maintain a minimum balance in the User Wallet of an amount equivalent to the rate payable to the selected Astrologer for at least 3 (Three) minutes for the Session before booking a Session with such Astrologer. If the balance amount in the User Wallet is insufficient to continue a Session, the User will be given the option to add the requisite amount in order to continue the Session. Payments will be made to the Astrologers using the User Wallet against the services provided by the relevant Astrologer to each User.
POOJASADHNA may provide Users with certain recharge benefits and coupons from time to time. Details of such benefits and coupons shall be notified to the Users through the Platform or through such other means as POOJASADHNA may deem fit.
The rate of the Sessions undertaken by each Astrologer shall be informed to the User by POOJASADHNA in a manner it may deem fit. The Users hereby authorize POOJASADHNA to auto-debit the required amount for a Session from their respective User Wallet.
The Platform permits the User to upload money in the User Wallet via. various modes, including online payments through debit/credit cards and internet banking or any other methods adopted by POOJASADHNA from time to time.
You understand that while availing any of the payment method/s available on the Platform, POOJASADHNA will not be responsible for or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to the User due to:
You acknowledge that POOJASADHNA will not be liable for any damages, interests or claims, losses resulting from or suffered on your User Account of not processing a transaction/ transaction amount or any delay in processing a transaction/ transaction amount which is beyond the control of POOJASADHNA.
Once a Session is booked and/or completed (as the case may be), no refund requests shall be accepted with respect to deductions made from your User Wallet for the Session. Provided however that you may make a refund request if you are unable to attend a Session owing to any reasons solely attributable to POOJASADHNA by writing to POOJASADHNA at poojasadhna258@gmail.com from your registered e-mail address or contacting the customer care at +91 8960033970. POOJASADHNA reserves the right to honour such refund requests in a manner it deems fit and it is clarified that such refund requests shall be accepted by POOJASADHNA only in exceptional cases. You agree not to challenge such decision in any manner whatsoever.
YOU AGREE AND UNDERSTAND THAT ANY ADVICE AND/OR CONSULTATION PROVIDED BY THE ASTROLOGER THROUGHOUT THE PLATFORM IS SOLELY FOR ENTERTAINMENT PURPOSES AND IS NOT MEANT AS A SUBSTITUTE FOR SEEKING QUALIFIED PROFESSIONAL HELP. POOJASADHNA AND/OR THE ASTROLOGERS SHALL NOT BE LIABLE FOR ANY LOSS, DAMAGE, INJURY CAUSED TO YOU RESULTING FROM YOUR ACTS OR OMISSIONS IN FURTHERANCE TO THE ADVICE AND/OR CONSULTATION WITH THE ASTROLOGERS AND/OR CONTENT MADE AVAILABLE ON THE PLATFORM.
The website is not a suicide helpline platform. If you are considering or contemplating suicide or feel that you are a danger to yourself or to others, you may discontinue use of the services immediately at your discretion and please notify appropriate police or emergency medical personnel. If you are thinking about suicide, immediately call a suicide prevention helpline such as AASRA (91-22-27546669)
You should read the General Terms which governs your general use of the Platform. Such General Terms including but not limited to Privacy Policy are hereby incorporated by reference into these Specific Terms of Puja Services.
The General Terms read with the Specific Terms of Puja Services and any other agreement that you may enter into with POOJASADHNA shall define your relationship and mutual expectations while you use these Puja Services on the Platform. In order to use the Puja Services on the Platform, it shall be your responsibility to comply with both the General Terms, the Specific Terms of Puja Services and any other agreement that you may enter into with POOJASADHNA.
Unless otherwise specified, all capitalised terms used herein shall have the meanings ascribed to them in the General Terms.
You, as a User, shall be entitled to use the Platform as a platform for (a) booking and experiencing virtual puja for various temples; (b) donating any amount as you deem fit to the Priest; (c) offering food to the deity of the temple (bhog); (d) providing meal for cows (gau seva); (e) booking delivery of puja prasad and any other item which forms part of the puja ritual and as specified by POOJASADHNA on the Platform from time to time; (f) meals for those in need (anna daan) and (g) availing such other services as POOJASADHNA may deem fit from time to time (“Puja Services”).
The Puja Services can be availed in the following ways: (a) one-to-one puja wherein you will book a slot at your preferred temple and the Priest shall exclusively undertake a puja on your behalf on live camera; and (b) group puja wherein POOJASADHNA will facilitate a group puja on a special occasion at a specified temple under which a group puja will be performed by the Priest for you along with other users of POOJASADHNA.
Should you choose to proceed with a transaction on the Platform with a temple, except as expressly provided in this EULA, POOJASADHNA will not be a party to such interaction and take no liability arising from such interaction.
During a puja, you shall treat the Priest as you would have otherwise treated the Priest during a physical one-on-one session. You shall not transact with the Priest(s) directly at any point in time, except through the Platform or such other manner indicated by POOJASADHNA. Provided however that POOJASADHNA shall not be responsible for any interactions between yourself and the Priest outside the Platform.
You hereby expressly grant permission to POOJASADHNA for storing the recording of such pujas which shall be used for internal evaluation and audit purposes by POOJASADHNA.
You agree and understand that POOJASADHNA is not in the business of carrying on the treatment of any specific disease, disorder or ailment, nor does POOJASADHNA promise to medically improve or alleviate any specific physical/medical condition or address any specific physical condition, or the lack thereof by facilitating the conducting of such Puja Services. You acknowledge that you are not using the Puja Services for the cure of any specific disease, disorder, ailment, or physical/mental condition. You agree and understand that POOJASADHNA merely provides the platform for facilitating the Puja Services and the temple and/or Priest shall remain solely liable for all Puja Services provided to you and POOJASADHNA shall, in no way, be made responsible or liable for any defect, deficiency, inadequacy resulting from such Puja Services provided to you by the Priest. The responsibility for redressal of any complaints that you may have will always rest solely with the concerned temple authority or religious institution. You further acknowledge and accept that POOJASADHNA shall not be liable for any claims for any losses or damages to you and/or the temple authority or religious institution and/or Priest and/or any other third party (as the case may be) in relation to the provision of Puja Services provided to you through the Platform.
You acknowledge and understand that neither POOJASADHNA endorses any temple or religious institution listed on the Platform nor makes any representations or warranties with respect to quality of the Puja Services being provided by the Priest.
POOJASADHNA assumes no responsibility for accuracy and completeness of any Puja Services made available to you on the Platform and shall also not be liable for any errors in the information provided on the Platform.
The Puja Services are subject to approval from the respective temple authorities, and it is expressly clarified that POOJASADHNA shall not be responsible is the Puja Services are not conducted due to reasons attributable to the temple authority or religious institution and/or the Priest.
You acknowledge, understand and agree that:
This Website is not intended for individuals experiencing severe mental health challenges, including but not limited to suicidal thoughts, self-harm tendencies, or related concerns. We strongly advise such users to discontinue use of the Website immediately. Continued use by such individuals will be considered entirely at their own risk, and the Website disclaims any responsibility or liability for any adverse outcomes that may result.
Furthermore, the Website reserves the right to disclose any information shared by such users to relevant law enforcement authorities if deemed necessary. Please note that this information is not subject to confidentiality or any non-disclosure agreements with the Website or any associated third parties.
You agree that POOJASADHNA shall be entitled to revoke, cancel and expire your access to Platform if it comes to our notice that you are in violation of any of the terms of this EULA.
The Platform permits payment via various modes, including virtual payment wallets, online payments through debit/credit cards and internet banking or any other method adopted by POOJASADHNA from time to time.
While availing any of the payment method/s available on the Platform, POOJASADHNA will not be responsible for or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:
All payments made for Puja Services on the Platform by you shall be compulsorily in Indian Rupees. It is expressly clarified the POOJASADHNA will not facilitate transaction with respect to any other form of currency with respect to the Puja Services availed on the Platform.
You acknowledge that POOJASADHNA will not be liable for any damages, interests, claims or losses resulting from or suffered on your User Account arising out of non-processing of a transaction/transaction amount or any delay in processing of a transaction/transaction amount which is beyond the control of POOJASADHNA.
Security: please do not share your card details, login details, etc. with our employees or officers or any third parties to prevent/avoid any fraudulent use of your credit/ debit and internet banking accounts. any card information provided on the website/app is completely secured. we take reasonable measures to ensure that every profile’s identity and payment details are highly protected.
Once a Puja Service is booked and/or completed (as the case may be), no refund requests shall be accepted. Provided however that you may make a request for modification 36 (Thirty Six) hours before the scheduled time for the Puja Services. It is being expressly clarified that no refund request shall be entertained by POOJASADHNA if for unforeseeable reasons the one-to-one puja or group puja is cancelled by the temple or the religious institution. In the event the Puja Service is re-scheduled to an alternative date by the temple or the religious institution, POOJASADHNA upon prior notification to you may perform the Puja Service on such alternative date and such auspicious time as deemed fit by the Priest. For any refund request, you may write to POOJASADHNA at poojasadhna258@gmail.com from your registered e-mail address or contacting the customer care at poojasadhna258@gmail.com. POOJASADHNA reserves the right to honour such refund requests in a manner it deems fit and it is clarified that such refund requests shall be accepted by POOJASADHNA only in exceptional cases. You agree not to challenge such decision of POOJASADHNA in any manner whatsoever.
YOU AGREE AND UNDERSTAND THAT PUJA SERVICES CAN BE CANCELLED BY POOJASADHNA AND/OR THE TEMPLE OR THE RELIGIOUS INSTITUTION WITH OR WITHOUT PROVIDING ANY REASON AND/OR THE DATE AND TIME OF ANY OF THE PUJA SERVICES CAN BE CHANGED TO ANOTHER DATE AND TIME DUE TO OCCURRENCE OF ANY EVENT THAT IS BEYOND THE REASONABLE CONTROL OF POOJASADHNA AND SHALL INCLUDE, WITHOUT LIMITATION, HAPPENING OF AN UNFORESEEABLE EVENT AT THE PREMISE OF THE TEMPLE OR THE RELIGIOUS INSTITUTION, NON-AVAILABILITY OF THE PRIEST, OVERLY CROWDED PREMISE OF THE TEMPLE OR THE RELIGIOUS INSTITUTION, VISITATION OF THE PREMISE OF THE TEMPLE OR THE RELIGIOUS INSTITUTION BY A SIGNIFICANT PERSON, SABOTAGE, FIRE, FLOOD, EXPLOSION, ACTS OF GOD, CIVIL COMMOTION, STRIKES, LOCKOUTS, RIOTS, INSURRECTION, WAR, ACTS OF GOVERNMENT, FOREIGN OR GOVERNMENTAL ORDER INCLUDING ORDERS OF LOCK-DOWN, QUARANTINE, AN OUTBREAK OF AN EPIDEMIC, PANDEMIC OR OTHER COMMUNICABLE DISEASES, CIVIL DISTURBANCES AND ANY OTHER SIMILAR EVENTS NOT WITHIN THE CONTROL OF POOJASADHNA AND WHICH POOJASADHNA IS NOT ABLE TO OVERCOME (SUCH RESCHEDULED TIME BEING CONSIDERED AUSPICIOUS BY THE PRIEST) AND IN SUCH AN EVENT, POOJASADHNA SHALL NOT BE LIABLE FOR ANY LOSS, DAMAGE OR INJURY CAUSED TO YOU RESULTING FROM SUCH ACTS OR OMISSIONS.
This Specific Terms of E-Commerce Services (“Specific Terms of E-Commerce Services”), should be read in conjunction with the General Terms which governs your general use of the Platform available at [website URL] and the Privacy Policy available at [Privacy Policy URL]. The General Terms and the Privacy Policy are hereby incorporated by reference into these Specific Terms of E-Commerce Services.
The Specific Terms of E-Commerce Services and any other agreement that you may enter into with POOJASADHNA shall define your relationship and mutual expectations while you purchase the Products (defined below) on the Platform. In order to purchase the Products on the Platform, it shall be your responsibility to comply with the General Terms, the Specific Terms of E-Commerce Services and any other agreement that you may enter into with POOJASADHNA.
Unless otherwise specified, all capitalized terms used herein shall have the meaning ascribed to them in the General Terms.
You, as a User, shall be entitled to use the Platform as platform for purchasing the Products provided by POOJASADHNA, which shall include without limitation (a) puja needs; (b) kalash; (c) incense sticks; (d) diya; (e) idols; (f) prasad; and (g) such other items as POOJASADHNA may deem fit (“Products”).
The charges for the delivery of the Products will be borne by the User, as communicated via the Platform by POOJASADHNA at the time of placing the order. POOJASADHNA reserves the right to accept or reject an order placed by the User on the Platform in part or in full. POOJASADHNA shall notify the User of its acceptance of the order, as soon as possible. POOJASADHNA may also require additional verification or information before accepting any order. All decisions in relation to the acceptance or rejection made by POOJASADHNA shall be final and binding. The User agrees not to challenge such decision in any manner whatsoever.
Once the order has been placed, the User agrees and acknowledges that the User cannot modify the order. The standard timeline for delivery of Products across India is 10 (Ten) business days. If POOJASADHNA is of the opinion that the dispatch time may take more than that indicated on the Platform, POOJASADHNA will inform the User of a new dispatch time.
Users shall be required to make a 100% (One Hundred Percent) pre-payment for the confirmation of the Products.
The Platform permits payment via various modes, including online payments through debit/credit cards and internet banking or any other method adopted by POOJASADHNA from time to time.
While availing any of the payment method/s available on the Platform, POOJASADHNA will not be responsible for or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:
All payments by you shall be compulsorily in Indian Rupees. It is expressly clarified that POOJASADHNA will not facilitate transaction with respect to any other form of currency with respect to the Products availed on the Platform.
You acknowledge that POOJASADHNA will not be liable for any damages, interests, claims or losses resulting from or suffered on your User Account arising out of non-processing of a transaction/transaction amount or any delay in processing of a transaction/transaction amount which is beyond the control of POOJASADHNA.
Returns are accepted within 7 days from the date of delivery, provided the products are in their original condition and packaging.
Refunds, once approved, will be processed promptly and credited to the original payment method within 5 to 7 working days, in accordance with our refund procedures.
All Products offered for sale on the Platform are described and pictured as completely and precisely as possible and in good faith. Despite all the necessary precautions taken, POOJASADHNA cannot be held liable for possible errors and the User acknowledges that the Product/s delivered to the User may vary from the Product/s displayed and pictured on the Platform.
Products will be accepted and processed for exchange only within 7 business days from the day when the User receives the order (“Exchange Window”). Products cannot be exchanged after this time. The User shall be required to notify POOJASADHNA through e-mail to poojasadhna258@gmail.com, along with product images outlining the problem within the Exchange Window or in such other manner as may be indicated by POOJASADHNA. Product will be delivered within 7-10 days post receipt of the returned products.
Products can be exchanges within the Exchange Window if the User has received them in a condition that is physically damaged, has missing parts or accessories, or are defective.
Notwithstanding anything to the contrary contained in these Specific Terms of E-Commerce Services, Products may be eligible for replacement if (a) POOJASADHNA has the exact same item in stock; and (b) the User’s pin-code is serviceable for a replacement.
It is the User’s responsibility to pack the Product sought to be replaced in a manner indicated by POOJASADHNA. If the Product is damaged due to the Product not being packed in accordance with the instructions of POOJASADHNA, notwithstanding anything to the contrary contained in these Specific Terms of E-Commerce Services, POOJASADHNA shall have the right to not accept the replacement request of the User.
To ensure compliance with these provisions, while collecting the Product from the User, POOJASADHNA’s delivery agent/logistics partner may do a quality check on the returned Product.
All decisions in relation to the replacement requests made by POOJASADHNA shall be final and binding. The User agrees not to challenge such decision in any manner whatsoever.
If the User places an order and due to some reason POOJASADHNA is unable to deliver the Product, the order will be cancelled and the transaction amount, if already paid, will be refunded to the User.
Some situations that may result in the User’s order being cancelled include, without limitation, non-availability of the Products or quantities of Products ordered by the User, non-availability of the Services, inaccuracies or errors in pricing information, or occurrence of a force majeure event.
POOJASADHNA will contact the User if all or any portion of the User’s order is cancelled or if additional information is required to accept the User’s order.
If the User’s order is cancelled after the User has been charged, the transaction amount paid by the User will be refunded within 14 (Fourteen) business days.
YOU ACKNOWLEDGE AND UNDERTAKE THAT YOU ARE PURCHASING THE PRODUCTS ON THE PLATFORM AND TRANSACTING, AT YOUR OWN RISK AND ARE USING YOUR BEST AND PRUDENT JUDGEMENT BEFORE ENTERING INTO ANY TRANSACTIONS.
POOJASADHNA MAKES BEST EFFORTS TO DISPLAY AVAILABLE PRODUCTS, INCLUDING IN RESPECT OF THEIR COLOUR, SIZE, SHAPE AND APPEARANCE, AS ACCURATELY AS POSSIBLE. HOWEVER, AS THE SAME ARE REPRESENTATIVE, THE ACTUAL COLOR, SIZE, SHAPE AND APPEARANCE MAY HAVE VARIATIONS FROM THE DEPICTION ON YOUR MOBILE/COMPUTER/ DISPLAY SCREEN.
IN SUCH AN EVENT, POOJASADHNA SHALL NOT BE LIABLE FOR ANY LOSS, DAMAGE OR INJURY CAUSED TO YOU RESULTING FROM SUCH ACTS OR OMISSIONS.
These Terms and Conditions ("Terms") govern the accrual, usage, management, adjustment, and expiration of Bhakti Coins, also referred to as Gamification Rewards or Earnings by Activity, on the POOJASADHNA platform. By participating in any activity that involves earning, redeeming, or interacting with Bhakti Coins, you ("User") agree to be bound by these Terms.
"Bhakti Coins", "Gamification Rewards", and "Earnings by Activity" are interchangeable terms that refer to non-monetary, digital reward points granted to users for completing specific activities, tasks, or milestones on the POOJASADHNA platform. These terms may be used individually or collectively and shall carry the same legal meaning for the purpose of this policy.
"User" refers to any individual who registers with or uses the POOJASADHNA platform.
"Platform" refers to the digital properties owned and operated by POOJASADHNA, including websites, mobile applications, and all associated services.
Bhakti Coins are promotional in nature.
They do not constitute legal tender, have no monetary value, and are not redeemable for cash.
They are non-transferable, non-exchangeable, and not tradable between users or accounts.
POOJASADHNA reserves full ownership and control of Bhakti Coins issued on its platform.
Users may earn Bhakti Coins through:
POOJASADHNA reserves the right to define, limit, or alter eligible actions for earning Bhakti Coins without prior notice.
Bhakti Coins may carry a fixed validity period or may expire after a defined period of user inactivity.
Expired coins will be automatically deducted from the user's account.
POOJASADHNA is under no obligation to notify users of upcoming expirations.
Expired coins are non-reinstatable and cannot be contested.
POOJASADHNA may correct any system errors, technical glitches, or incorrect point allocations by adjusting or removing Bhakti Coins from user accounts.
If a transaction or activity resulting in Bhakti Coin issuance is cancelled, refunded, or reversed, the corresponding points will be deducted.
In cases where the user's account lacks sufficient coins, future coin accruals may be adjusted accordingly.
POOJASADHNA retains the right to withhold or remove Bhakti Coins and/or take disciplinary action if the platform determines, in its sole discretion, that a user has engaged in:
Such actions may include coin forfeiture, account suspension, or permanent ban, without any obligation of compensation or prior notice.
POOJASADHNA may, at its sole discretion, modify, suspend, or terminate the Bhakti Coins Program (in whole or in part), including the ability to earn, redeem, or retain coins.
Changes may include, but are not limited to:
Any changes will become effective upon publication on the POOJASADHNA platform. Users waive any rights to claim compensation for such changes.
Upon account closure (voluntarily by the user or by POOJASADHNA due to policy violations), all unused Bhakti Coins will be automatically forfeited and cannot be reclaimed.
POOJASADHNA will not provide monetary or non-monetary compensation for forfeited coins.
Bhakti Coins are not the property of the user and do not create any ownership interest. Users acquire only a limited, revocable right to use them in accordance with these Terms.
To the maximum extent permitted under applicable law, POOJASADHNA shall not be liable for:
By continuing to use the POOJASADHNA platform and participating in any activity involving Bhakti Coins, Gamification Rewards, or Earnings by Activity, users acknowledge and accept these Terms and any future updates.