• POOJASADHNA is committed to respecting your online privacy and recognizes your need for appropriate protection and management of any information you share with POOJASADHNA on the website. This privacy policy (“Policy”) explains how POOJASADHNA will collect, use, share and process information about the services provided on the website.
• This Policy shall be deemed to be incorporated into either the End User License Agreement for Astrologers (“Astrologers EULA”) or End User License Agreement for Users (“Users EULA”), as may be applicable to you as a user of the website (hereinafter the Astrologers EULA and/or the Users EULA (as may be applicable) shall be referred to as, “EULA”), and shall be read in addition to the EULA. In the event of any conflict between this Policy and the EULA, the interpretation placed by POOJASADHNA shall be final and binding on you.
• This Policy is being framed given the Information Technology Act, 2000 read with Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and Regulation 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
• By accepting this Policy, you understand and agree to the collection, use, sharing, and processing of personal information as described herein.
• This Policy is an electronic record in the form of an electronic contract formed under the Information Technology Act, 2000 and the rules made there under. This Policy does not require any physical, electronic, or digital signature.
• By accessing or using the website or giving us your information or otherwise clicking to accept this Policy, if and when prompted on the website, you undertake that you can enter into a legally binding contract video. This Policy, constitutes a legally binding document between you and POOJASADHNA under applicable law, in particular, the Indian Contract Act, 1872. POOJASADHNA will collect and process your personal and third-party data carefully, only for the purposes described in this Policy and only to the extent necessary as defined therein and within the scope of the applicable legal regulations. This Policy seeks to ensure that any personal information or third-party information handled by POOJASADHNA is managed in a way that is ethical, compliant, and adheres to best industry practices.
• Please read the terms and conditions of this Policy carefully, before accessing or using the website or otherwise clicking to accept this Policy, if and when prompted on the website. By accessing or using the website including its services or otherwise clicking to accept this Policy, if and when prompted on the website, you agree to the terms of this Policy.
• This Policy describes the types of information POOJASADHNA collects, why and how POOJASADHNA uses the information, with whom POOJASADHNA shares it, and the choices you can make about POOJASADHNA’s use of the information. This Policy also describes the measures POOJASADHNA takes to protect the security of the information and how you can contact POOJASADHNA about its privacy practices.
• This Policy describes POOJASADHNA’s current data protection policies and practices and may be amended/updated from time to time. POOJASADHNA will notify you at least once a year, or whenever there is a change in the Policy, by email or by posting a conspicuous notice on the website regarding its then-applicable data protection policies. The Policy shall come to effect from the date of such update, change, or modification. It is recommended that you regularly check this Policy to familiarize yourself of any updates. Your continued use of the website or provision of data or information thereafter will imply your unconditional acceptance of such updates to this Policy.
• By mere use of the website, you expressly consent to POOJASADHNA’s use and disclosure of your Personal Information (as defined below) and third-party information by this Policy. If you do not agree with the terms of this Policy, please do not use the website.
• In case you wish to avail of any or all of the services provided by POOJASADHNA on the website, you may be required to register on the website and thereafter access the website using the login credentials provided by you at the time of registration as set out in the EULA (as applicable to you) (“Login Credentials”). You hereby explicitly agree that your use of the Login Credentials shall be governed by the EULA applicable to you read with the terms of this Policy.
• Personal Information is defined as any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person.
• Personal Information: Personal Information means any information that may be used to identify an individual, including, but not limited to, the first and last names, telephone number, e-mail address, or any other contact information, date of birth, age, gender, or any other information, an image of yourself, date, time and place of birth (applicable in case of User as defined in the EULA), official identifiers like PAN and Aadhar Card applicable in case of Astrologers as defined in the EULA), financial information including bank account details, credit/debit card details or such other payment information (hereinafter referred to as “Personal Information”). Further, Sensitive Personal Data or Information (“SPDI”) of a person includes Personal Information about that person relating to passwords, financial information (bank accounts, credit and debit cards, or other payment instruments), and physical information. POOJASADHNA limits the collection of Personal Information (including, SPDI) to that which is necessary for its intended purpose.
• Non-Personal Information: Non-personal information means information that does not specifically identify an individual, but includes information from you, such as your browser type, your Internet Service Provider (ISP), operating system, and your Internet Protocol (IP) address. POOJASADHNA may gather any non-personal information regarding how many people visit the website, their IP address, browser types and versions, time zone settings and locations, operating systems, applications installed on your device, device ID, device manufacturer and type, device, connection information, screen resolution, usage statistics, default communication applications and other technology on the devices you use to access the website, and shall include all such Personal Information collected and stored by POOJASADHNA that undergoes the process of de-identification and is no more identifiable to you or any natural person (hereinafter referred to as “Non-Personal Information”). POOJASADHNA may also collect Non-Personal Information that you voluntarily provide, such as information included in response to a questionnaire or a survey conducted by POOJASADHNA.
• Usage Information: Usage Information includes without limitation all data and information collected automatically through the website (or through the third-party analytics service providers), by use and access of the website like system administrative data, statistical and demographical data, and operational information and data generated by or characterizing use of the website including without limitation Non-Personal Information, cookies, website traffic, time spent on the website, number of visits to the website and other similar information and behavior indicating the mode and manner of use of the website (hereinafter referred to as the “Usage Information”).
• Personal Information, SPDI, Non-Personal Information, and Usage Information hereinafter shall be referred to as “Information”.
• POOJASADHNA may collect information from you when you (a) register on the website; (b) update or change personal details in your account; (c) use the website for providing/availing any Services (as applicable and as defined in the EULA applicable to you) being provided; (d) voluntarily participate in campaigns conducted by POOJASADHNA on the website or respond to questionnaires published by POOJASADHNA on the website (if any); (e) voluntarily complete a survey or provide feedback about the services provided on the website; and (f) carry out any other transactions on the website.
• You hereby acknowledge and agree that all information is provided by you to POOJASADHNA voluntarily and the Information provided by you is not subject to any undue influence.
• POOJASADHNA may use cookies to monitor the website usage including, without limitation, to provide useful features to simplify your experience when you return to the website, like remembering your login id and delivering relevant content based on your preferences, usage patterns, and location.
• POOJASADHNA may also collect Non-Personal Information based on your browsing activity and about your use or access to the website like your Internet Protocol address, your Operating System, your prior search results, etc., which may or may not be publicly accessible.
• Information collected by POOJASADHNA from a particular browser or device may be used with another computer or device that is linked to the browser or device on which such information was collected.
• You may use the website without providing POOJASADHNA any Information about yourself. However, you may not be able to access certain services on the website in case you choose to do so.
• POOJASADHNA uses the Information you provide to (a) manage your account; (b) fulfill your requests for the services offered on the website; (c) respond to your inquiries about its offerings and the transactions carried out on the website; (d) provide you with information about services available on the website and offer you other products and services that POOJASADHNA believes may be of interest to you; (e) resolve any glitches on the website including addressing any technical problems; (f) improve the services and content on the website and your experience of navigating through the website and carrying out transactions on the website; and (g) manage POOJASADHNA’s relationship with you.
• POOJASADHNA may use the information to monitor your use of the services and may review and analyze the Information provided by you to provide you with customized service.
• POOJASADHNA may use your Non-Personal Information or Usage Information for internal business purposes, such as data analysis, research, developing new products and/or features, enhancing and improving existing products and services, and identifying usage trends.
• Subject to and by applicable laws, POOJASADHNA has the right to use your Information to conduct promotional/marketing-related activities on the website, including but not limited to, using your Personal Information for making posters/banners to promote POOJASADHNA’s services.
• When you send an email message or otherwise contact POOJASADHNA through the website, POOJASADHNA may use the Information provided by you to respond to your communication by way of messages on the website, Short Message Service (SMS), email, or any other communication channels that POOJASADHNA may deem fit. POOJASADHNA may also archive such Information and/or use it for future communications with you to inform you regarding updates, newsletters, offers, new services, and promotions.
• POOJASADHNA maintains your Information in electronic form on its devices and on the equipment of POOJASADHNA's employees. The Information is made accessible to employees, agents or partners, and third-parties only on a need-to-know basis.
• POOJASADHNA does not rent, sell, or share Information with other people or with other non-affiliated entities, except with your consent or to provide services you have requested for or under the following circumstances:
• POOJASADHNA may share Information with POOJASADHNA's partners, and affiliates to contact you via. email, phone, or otherwise for the provision of services being availed by you on the website. Where you are a User, may share Information with Astrologers (as defined in the Users EULA) for facilitating the provision of services by the Astrologers to you.
• POOJASADHNA may engage third-party vendors and/or contractors to perform certain support services, who may have limited access to Information.
• To process your transactions, POOJASADHNA may direct you to a payment gateway service provider of its own choice, which may have access to the Information provided by you while making such payment.
• POOJASADHNA may rent, sell or share Non-Personal Information or Personal Information in an aggregate form after it undergoes the process of de-identifications and is no more identifiable to you, with any third party.
• POOJASADHNA may share Information with government authorities in response to subpoenas, court orders, or other legal process; to establish or exercise legal rights; to defend against legal claims; or as otherwise required by law. This may be done in response to a law enforcement agency's request.
• POOJASADHNA may engage other third-party vendors and/or contractors to perform certain support services, including, without limitation, fulfillment of your service requests, software maintenance services, advertising, and marketing services, web hosting services, and such other related services which are required by POOJASADHNA to provide its services efficiently. These third parties may have limited access to Information. If they do, this limited access is provided so that they may perform these tasks for POOJASADHNA and they are not authorized by POOJASADHNA to otherwise use or disclose Information, except to the extent required by law. POOJASADHNA does not make any representations concerning the privacy practices or policies or terms of use of such websites, nor does it control or guarantee the accuracy, integrity, or quality of the information, data, text, software, music, sound, photographs, graphics, videos, messages or other materials available on such websites. The inclusion or exclusion does not imply any endorsement by POOJASADHNA of the website, the website's provider, or the information on such website
• The website may contain links and interactive functionality interacting with the websites of third parties. POOJASADHNA is not responsible for and has no liability for the functionality, actions, inactions, privacy settings, privacy policies, terms, or content of any such websites. Before enabling any sharing functions to communicate with any such websites or otherwise visiting any such websites, POOJASADHNA strongly recommends that you review and understand the terms and conditions, privacy policies, settings, and information-sharing functions of each such third-party website.
• POOJASADHNA may disclose and/or transfer information to an investor, acquirer, assignee, or other successor entity in connection with a sale, merger, or reorganization of all or substantially all of POOJASADHNA’s equity, business, or assets.
• You have the right to withdraw your consent at any point, provided such withdrawal of the consent is intimated to POOJASADHNA in writing through an email at care@POOJASADHNA.website in requesting the same. If you at any time wish to rectify your Personal Information including financial information, you may write to POOJASADHNA as per paragraph 11 of this Policy.
• Once you withdraw your consent to share the Personal Information, collected by POOJASADHNA and/or delete/deactivate your Account (as applicable), POOJASADHNA shall have the option not to fulfill the purposes for which the said Personal Information was sought and POOJASADHNA may restrict you from using the services on the website and/or the website itself.
• If you wish to delete your account, and thereby discontinue using the services provided by POOJASADHNA on the website, you may do so at any time, in accordance with the EULA applicable to you. In other cases, you may discontinue using the services provided by POOJASADHNA on the website by writing to POOJASADHNA at customer.care@POOJASADHNA.website.
• You shall have the right to review your Personal Information, including SPDI (as applicable) submitted by you on the website, and to modify or delete any Personal Information or SPDI provided by you directly on the website. You hereby understand that any such modification or deletion may affect your ability to use the website. Further, it may affect POOJASADHNA's ability to provide its services to you.
• POOJASADHNA reserves the right to verify and authenticate your identity and your account information and/or payment information to ensure accurate delivery of services through the website. Access to or correction, updating, or deletion of your Personal Information and/or SPDI (as the case may be) may be denied or limited by POOJASADHNA if it would violate another person's rights and/or is not otherwise permitted by applicable law.
• If you need to update or correct your Personal Information that POOJASADHNA may have collected to offer you personalized services and offers, you may send updates and corrections to POOJASADHNA at customer.care@POOJASADHNA.website citing the reason for such rectification of Personal Information. POOJASADHNA will take all reasonable efforts to incorporate the changes within a reasonable period.
• POOJASADHNA shall store your Personal Information at least for such period as may be required and permitted by law or for a period necessary to satisfy the purpose for which the Personal Information has been collected. These periods vary depending on the nature of the information and your interactions with POOJASADHNA.
• POOJASADHNA may store Non-Personal Information and Usage Information received from you till such time it requires provided such storage and retention is in accordance with applicable law.
• You agree that you will not submit any false information or any illegal or damaging content to the website.
• POOJASADHNA reserves the right to terminate access to or the ability to interact with the website in response to any concerns POOJASADHNA may have about false, illegal, or damaging content, or for any other reason, in its sole discretion.
• POOJASADHNA uses cookies and/or other tracking technologies to distinguish you from other users of the services and to remember your preferences on the website. This helps POOJASADHNA to provide you with a good experience when you use the services on the website and also allows POOJASADHNA to improve such services. Cookies are text files POOJASADHNA places in your mobile phone, tablet, or other devices to store your preferences. Cookies, by themselves, do not tell POOJASADHNA your e-mail address or other personally identifiable information unless you choose to provide this information to POOJASADHNA by, for example, registering on the website. They are designed to hold a marginal amount of data specific to a particular user. However, once you choose to furnish the website with personally identifiable information, this information may be linked to the data stored in the cookie. POOJASADHNA uses cookies to understand website usage and to improve the content and offerings on the website. For example, POOJASADHNA may use cookies to personalize your experience on the website (e.g., to recognize you by name when you return to the website) and save your password in password-protected areas. POOJASADHNA may also use cookies to offer you products, programs, or services. Cookies may be placed on the website by third parties as well, the use of which POOJASADHNA does not control.
• Session cookies are automatically deleted from your hard drive once a session ends, and most cookies are session cookies. You may decline the cookies, however, if you decline the cookies, you may be unable to use certain features on the website and you may be required to re-enter your password frequently. You may opt to leave the cookie turned on.
• POOJASADHNA has taken adequate measures to protect the security of Information and to ensure that your choices for its intended use are honored. POOJASADHNA takes robust precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.
• POOJASADHNA considers the confidentiality and security of your information to be of utmost importance. It, therefore, uses industry standards, and physical, technical, and administrative security measures to keep information confidential and secure, and POOJASADHNA will not share your information with third parties, except as otherwise provided in this Policy. Please be advised that, however, while POOJASADHNA strives to protect Information and privacy, POOJASADHNA cannot guarantee or warrant its absolute security when Information is transmitted over the internet into the website. POOJASADHNA will periodically evaluate this necessity considering your privacy and our relationship while keeping the applicable legislation in mind.
• Access to your account on the website is via. your Login Credentials, which are password protected and this helps to secure your account information. You are solely responsible for maintaining the confidentiality of your Login Credentials. To ensure the safety of your Information, you are advised against sharing your Login Credentials with anyone. If you suspect any unauthorized use of your account, you must immediately notify POOJASADHNA. You shall be liable to indemnify POOJASADHNA for any loss suffered by POOJASADHNA due to such unauthorized use of your account.
• For any loss or theft of Information, due to unauthorized access to your device through which you use the website or other reasons solely attributable to you, POOJASADHNA shall not be held liable or responsible under any circumstance whatsoever. Further, POOJASADHNA shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond POOJASADHNA's reasonable control including but not limited to acts of government, computer hacking, unauthorized access to computer data and storage devices, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the user, etc.
• POOJASADHNA does not intend to attract anyone under the relevant age of consent to enter into binding legal contracts under the laws of their respective jurisdictions. POOJASADHNA does not intentionally or knowingly collect Personal Information through the website from anyone under that age. POOJASADHNA encourages parents and guardians to be involved in the online activities of minors to ensure that no Personal Information is collected from a minor without their prior consent. If you are using the website on behalf of someone else, including but not limited to, on behalf of your minor child/children, you represent and warrant that you are authorized by such person to accept this Policy on their behalf and to consent on behalf of such person to POOJASADHNA's use of such person's Personal Information as described in this Policy.
• POOJASADHNA shall not be liable to you for any loss of profit, production, anticipated savings, goodwill or business opportunities or any type of direct or indirect, incidental, economic, compensatory, punitive, exemplary, or consequential losses arising out of performance or non-performance of its obligations under this Policy.
• POOJASADHNA is not responsible for any actions or inactions of any third parties that receive your Information.
• Notwithstanding anything contained in this Policy or elsewhere, POOJASADHNA shall not be held responsible for any loss, damage, or misuse of your Information, if such loss, damage, or misuse is attributable to a Force Majeure Event. The term “Force Majeure Event” shall mean any event that is beyond POOJASADHNA's reasonable control and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes, lockouts or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, civil disturbances, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, pandemic or national/state lockdown due to any reason and any other similar events not within POOJASADHNA's control and which POOJASADHNA is not able to overcome.
• Once you register as a user on the website, you may receive communication, including but not limited to messages on the website, Short Message Service (SMS), and phone calls from POOJASADHNA on the registered mobile number and e-mails on your registered e-mail address (as applicable). These messages, e-mails, and calls (as applicable) could relate to your registration, transactions that you carry out through the website and promotions that are undertaken by POOJASADHNA. You have the option to 'opt-out' of all newsletters and other general email marketing communications from POOJASADHNA by way of links provided at the bottom of each mailer (as applicable). POOJASADHNA respects your privacy and if you choose to not receive such mailers, POOJASADHNA shall take all adequate steps to remove you from such lists. However, you will not be able to opt-out of receiving administrative messages, customer service responses, or other transactional communications.
• POOJASADHNA reserves the right to update, change or modify this Policy at any time, subject to the terms contained herein. The Policy shall come to effect from the date of such update, change, or modification.
• This Policy shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall exclusively be in LUCKNOW, India. In the event of any dispute arising out of this Policy, the same shall be settled by binding arbitration conducted by a sole arbitrator appointed jointly by both parties and governed by the Arbitration and Conciliation Act, 1996. The venue and seat of arbitration shall be LUCKNOW, India.
• By the Information Technology Act, 2000 and Rules made there under, the name and contact details of the Grievance Officer are provided below:
Email: poojasadhna258@gmail.com
Address: 4/140, Vibhav khand, Gomti Nagar, Lucknow, pin code 226010.
Phone Number: +91-8960033970
For registering your complaint, please write to the Grievance Officer at the above-mentioned email address about any violation of this Policy or the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. The Grievance Officer shall redress the complaint in accordance with the provisions of the Information Technology Act, 2000 and Rules made there under.
• If you have questions or concerns about this Policy, please contact POOJASADHNA at the following:
Email address: poojasadhna258@gmail.com